Now that we have finally 'come back down to earth' after our most wonderful holiday, my husband and I would like to thank and congratulate all the staff involved in ensuring our trip on the Orient Express followed by 2 nights in Venice, followed by our cruise, went so smoothly. From the moment we arrived in London on the 10th July to stay at the Cadogan (very nice) to boarding the British Pullman we knew everything was going to be well-organised and so exciting, “Poirots” appearance was the icing on the cake!
This trip was a gift from our family to celebrate our 50th Wedding Anniversary and what a treat it was. Please thank Lisa and Sarah for their input – what lovely girls – and especially for the bottle of Champagne left in our room at the Hilton on our actual anniversary. What a lovely touch and very much appreciated. We will certainly use ‘Imagine Cruising’ again and recommend you to all our friends.
Many, many thanks again for the trip of a lifetime.
Just returned from our cruise on the Ruby Princess and would like to thank you for the organisation of both the trip and the documents provided prior to the trip. Had a fantastic trip and will have no hesitation either using you for future cruises or recommending you to both friends and family.
Thanks for a great job!!!
Just want to say "Many Thanks" for the very efficient way you handled my queries on Monday last and getting back to me as promised..
Once again thank you- you are a great asset to Imagine Cruising :)
P and R
To everybody at Imagine Cruising...
Thank you so much for your patience, fantastic service, great value for money AND, the holiday of a lifetime - our 30 day cruise on Ocean Princess to Asia, India and the Med in April/May 2013. Special thanks to Danny who talked us through so many worries whilst remaining totally unflappable and reassuring.We cannot thank you enough, everything went like a dream and we have no hesitation in recommending you.
Keep emailing us with your latest deals, we can't wait to cruise again!
Linda and Charles
Many thanks for arranging all the details for this cruise next October/November - and for dealing with my specific requests so quickly, efficiently and with such good humour.
As I said to you on the telephone, I will now make a point of contacting you personally whenever I am considering such holidays in the future.
We recently booked a cruise through your company for the Transatlantic crossing of the Queen Victoria ex-Venice on the 20th November, Princess Grill. During the booking process I had need to call your company on more than one occasion and each time was treated with courtesy and politeness; I found the customer service team very, very helpful, even keeping their patience when I asked silly questions.
We have cruised for years and our next one on the Queen Victoria will be our 41st cruise with another two booked already.
I'm sure that you get many complaints and very few e-mails or letters of praise and recommendation but I haved passed on your company name and telephone number to friends who are also keen cruisers.
Our thanks goes out to Kayla and Lisa for all their help.
Keep up the good work.
Terry and Colin Smith-Cheetham
Dear Superb Staff...
Thank you so much for the confirmation invoice & ATOL Receipt which I received today and I would like to express my sincere gratitude to you as I asked for to favour requests the first one was for two Isle seats because of my wife`s arthritic knee so when she needs to use the Ladies I can help her out of her seat and we dont have to disturb any of the other passengers plus it will be so nice for her to stretch our her knee every so often and the 2nd one is that you have located us to deck 8 which is marvellous could you please go a further bit more by helping us to locate a cabin to amidships close to the lifts, once again this would be very much appreciated indeed.... To All Customer Staff thank you so very much.
We hope you all have a brilliant xmas.....
Just a short note to thank you for all your help with our booking. We had a great time and really appreciate you organising for us to be located near the Spa. The ship was spotless and the food excellent as were the staff so I will definitely be cruising again. I am hoping to come back in the next few months and bring my husband this time so will be keeping an eye on future deals.
This is just a quick email as I wanted you to know that three of your girls this week have been amazing and helped us out hugely. Jamie, Lisa and Kayla have been helping us with spilt cabin changes on Oriana and Arcadia; Jamie took the original call from me and was very helpful from the word go. She took all the references and advised she would get onto it straight away which she did and already had acceptances. She then called to say she was leaving the office and gave me Lisa and Kayla's names as points of contact; they also kept us fully in the loop and were extremely helpful.
They have converted all the bookings we gave them apart from two as they are still trying to contact the passengers (there were 10 cabins on Arcadia and 10 cabins on Oriana approx). We have said thank you to them and just wanted to let you know how grateful we are for their help and support; this has meant a lot to us.
Hope you and your team have a lovely Xmas and will speak to you in 2012.
Adonia, Oriana, Arcadia and Oceana Berthing Executive
We are writing to let you know that it was pleasure to meet you. Although we were not expecting a representative from Imagine Cruising to be on the tour. We felt that you were very friendly and helpful and organised everything extremely well. We have a wonderful holiday and especially the Orient Express which was something we both had wanted to experience. The hotels at all destinations were excellent, especially Bangkok. Every aspect of the holiday met with all our expectations and we would not hesitate to travel with Imagine Cruising again and would recommend your company to friends
S and P Gill
This is the first time I have booked with your company after seeing an advert in the Daily Express. I contacted Imagine Cruising and I was put at ease by the Consultant Shelley. All my questions were answered promptly and with a clear diction. May I convey my thanks to Shelley for her help and advice. She is a credit and an asset to your company. the Freephone number is a bonus too!! I would thoroughly recommend Imagine Cruising to friends and family.
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