Thank you for your letter of 19 June 2014. I was very pleased to read the contents advising that you are putting on an extra tour for us on 8 July. It sounds like a delightful trip and very thoughtful of the company.
Thank you so much.
With best regards
Currently on the Queen Elizabeth…
Good Morning Customer Support,
Just a quick line to say thank you for look after us yesterday all went great with the cabin change, very pleased with our new cabin. I will leave a very good feedback for you and the company on the way you looked into this for us and really impressed no how quick you sorted everything out. I will be leaving you a Facebook comment as soon as we dock!
Southampton to Los Angeles
We have just returned from our cruise with P&O from Southampton to Los Angeles.
I would like to thank you very much for your kind gestures. The bottle of ‘bubbly’ waiting for us in our cabin was a wonderful start to the cruise. The travel voucher from the port to the Hilton Hotel was also very much appreciated. I couldn’t believe that so many buses in the car park at LA were for all the Imagine Cruising passengers! You must have done very well.
Thanks once again.
Our amazing trip
Just to say a bit thank you for organising an amazing trip. All the pickups worked like a dream, the hotel was excellent and the cruise fantastic. The cabin was ideal and it was certainly value for money. The QM2 is an incredible ship and the quality on board was top rate. The flight on Emirates which was in the day could not have been better and a late upgrade made if even more memorable.
Please say a big thank you to all of your staff for helping make it an incredible experience. We will certainly be use using you again.
Thanks once again,
Having recently returned from our P and O cruise around the Med (22nd April to the 7th May) on Ventura, we would like to thank all at Imagine Cruising for your help.
The taxi transfers from plane to hotel, hotel to ship, and ship back to the airport worked perfectly. Every taxi arrived on time, was nice and clean and was driven by polite helpful drivers who were more than happy to deal with our suitcases.
The extra night booked in the hotel in Mestre (Hotel President) was very convenient to catch the bus back into Venice and the room and breakfast was superb. Thanks for making everything run smoothly, we will certainly book with Imagine Cruising again
Venice Simplon, Italian Lakes, Queen Elizabeth
My husband and I had a most enjoyable 3 week holiday in October 2013 arranged through imagine cruising. We have cruised and holidayed all over the world, but what caught our eye and inspired our imagination was the fact that the holiday started on the Venice Simplon, continued in the Italian Lakes then onto a 5 star hotel in Venice for 3 nights and concluded with a 12 day voyage around the Eastern Mediterranean on board Queen Elizabeth.
Everything was most beautifully organised by Imagine, the trip on the Venice Simplon was all we expected. The holiday in the Italian Lakes exceeded our expectations as we were upgraded to 5 star accommodation on Lake Garda at no additional cost to ourselves. All transfers went smoothly, especially the transfer from the hotel in Venice onto the cruise liner. I must especially mention our representative Lisa who was very helpful and friendly, nothing being too much trouble for her.
All in all our holiday exceeded all our expectations and I can confidently recommend Imagine Cruising to anyone.
I looked very hard for a cruise which my wife and l could go on to celebrate our anniversary. after finding this amazing offer and having already sailed with princess i knew that it wouldn't disappoint. Arriving and boarding the ship was just as efficient as sailing from Southampton, it was fast friendly and professional. The luggage was taken from us within 10 minutes of arrival and we were directed to a waiting lounge with free wifi. Within 2 hours we we're on the ship and eating at the buffet. the quantity and quality of the food on the ship was outstanding. There was food catering for all tastes 24 /7.
The cruise started with 5 days cruising at sea towards the Hawaiian islands, during this time the entertainment was amazing. Each day there with different classes such as learning to play musical instruments, dance classes and survival courses, there was always something to see or do throughout the day and evening. The shows at night were of a very high standard and very enjoyable. the room size was a larger than expected with modern tv and a shower bathroom. the balcony was extremely large and 4 people sitting around a table would still have plenty of room, in my opinion it was well worth the extra expense to be able to sit on a balcony as we pleased and to be able have breakfast delivered to our bedroom each morning eating on a balcony as the sun came up each day!
We went on number of excursions during out time in Hawaii but one of our favourites was the trip to the Hawaiian national volcanic park. The tour guide had an unbelievable amount of information and facts and went out of his way to accommodate everyone's requests. On one trip to pearl harbour the tour guide even asked if we would like to go to a viewpoint which was not even in the tour which was very impressive site. Overall imagine cruising arranged an impressive trip which surpassed out expectations we will definitely book with imagine cruising again I was very impressed how the whole package could be adjusted to our own requests such as extra days in Las Vegas and flight times. We would like to return to Hawaii one day and wouldn't hesitate to book the same trip again.
Dear Imagine . .
This is to advise you that we had a super holiday on board the Ventura Cruise sailing from Malaga to Genoa. The services the food and the entertainment on board were first class and I could not fault anything and I would recommend this vessel to anyone who is thinking about cruising. The service offered by imagine was first class and my the hotel in Genoa was excellent and would recommend it
We are a group of six that travels together yearly. . .
We first saw our package on the website and thought as a group this was great value for money plus it ticked all the boxes for us.
After Viewing the website we called Imagine Cruising and got through straight away, found the whole booking process very easy and straight forward.
Our first stop was Bangkok and we stayed at the Dusit Thani , The hotel was stunning and Singapore and suppressed ll our expectations, did not think we would of got a high standard of hotel included within our package.
Then we went on the Eastern Oriental Express train and was blown away with the train, Itinerary, staff and food , all of the above was superb.
Orient Express and Queen Mary 2
My husband and I are on the Orient Express train which is out of this world, then we are going on the Queen Mary 2 from Singapore to Dubai with Imagine Cruising, but first I will tell you how we came to be on the holiday.
William and I, like any other couple were looking at brochures to see where to go next, I’m saying places then William said “I would like to go to Canada but do a train journey, so he’s looking at the brochure with it in.
When I pick up the paper one of the nationals and as I’m going though it I come across this advert as you do, So I start to read about this amazing holiday and as I’m reading it my eyes lit up and I’m saying “Oh My God” several times, so by this time I have his attention so I read it all out to him and I said “Right this is the holiday we are going on”, So Canada was out of the window as they say.
We have had one of the Presidential Suites which there are only two. Picked up from home as we are not far from Manchester airport, So far we have had a great time on the train, Food is great and the staff are wonderful so here’s to the next leg of the journey on the Queen Mary 2, So Watch this space.
P.S the three girls from Imagine Cruising are fantastic as well.
We decided to take this trip . . .
We decided to take this trip to celebrate my husband’s retirement. It has always been a dream of mine to travel on the Eastern and Orient Express.
We have never tried Cruising so what a bonus to have the Queen Mary 2 as part of the package.
We have enjoyed the trip thoroughly especially the food and ambience on the train – A special moment on the trip was visiting the War Cemetery at the Kwai Bridge. I was able to obtain a certificate of authenticity for the remains and whereabouts of the resting place of a family friend – this was a very poignant moment.
The Eastern and Orient has lived up to all our expectations.
To travel on the Eastern and Orient Express . . .
To travel on the Eastern and Orient Express was on our “bucket” list of things to do. My husband celebrated his 70th Birthday in Dec14 and we were looking forward for something special to do to celebrate. To travel on this train was a unique experience – everything was first class.
Eastern and Oriental Express
We first found your advert in the Times Newspaper and my friend always dreamed of doing the Eastern and Orient Express experience. Once being escorted on the train in Bangkok by your extremely friendly staff from Imagine Cruising our holiday was everything and exceeded our expectations.
The attention to details was so thoughtful from the little flowers in the cabin to the delicious well-presented food and the evening ambience mingling with fellow passengers just ended the day beautifully. The tours were lovely and the history of the building of the River Kwai Bridge was so informative and we felt emotional visiting the war cemetery.
We love the package Imagine Cruising put together. The staff on board were always friendly and smiling.
Eastern and Orient Express
We wanted to plan something extra special to celebrate our Ruby Wedding Anniversary and when we saw the Eastern Orient Express and cruise advertised in the Sunday Paper we thought this could be it.
. The hotel in Bangkok was superb and as an added bonus there was staff from Imagine Cruising about to help us with transfers and any questions. We were on the train on our Anniversary and we had a cabin upgrade and champagne all the way courtesy of Imagine.
As I write this we are just arriving in Singapore looking forward to the next part of our adventure. We set out to have a memorable special holiday and the trip[ certainly hits the spot. We look forward to planning our next masterpiece – with Imagine of course.
Millie, Kerry & Paula
Just a few words about our holiday, we first saw the advert in the Sun Newspaper and the more I read it, it seemed to tick all the boxes. I picked up the phone and spoke to a very nice man Daniel, paid the deposit and never looked back. Every time I wanted to know something I would pick up the phone and everybody I spoke to was more than helpful.
Everything about the holiday has just been perfect the flight with Emirates, Bangkok, Eastern & Orient Express, Singapore, Queen Mary 2, no worries about suitcases all transferred with ease.
Millie,Kerry & Paula looked after us throughout with information and pleasant attitude. We will not hesitate to book from any newspaper in the future when advertised and I will sing you praises to all my family, friends and neighbours.
Eastern and orient Express and the Queen Elizabeth
We have just returned from a really great holiday on the Eastern and orient Express and the Queen Elizabeth (Singapore to Dubai) and would wish to congratulate you on first class organisation and service.
Southampton to Cape Town Cruise
We have recently returned from Capetown after a fabulous cruise from Southampton on the Queen Mary 2 an experience beyond our expectations and we thank you for all your attention before and during out cruise. This was a belated special 80th Birthday trip for my wife and she is still living the dream. We then spent 3 weeks in Capetown visiting relations in South Africa which was the icing on the cake!
This is the first occasion we have travelled with Imagine and Cunard and we were delighted and would certainly recommend both to future travellers.
Please convey our gratitude to all the staff involved and we may see you again in the future.
Far East Cruise with Imagine
My partner and I are now back from a cruise booked through your Company. We would like to express our thanks for all the details your operators made for our travel. Everything worked like clockwork. Hotels in Singapore were superb and in locations that made our two stopovers perfect for sightseeing.
The Emirates flights were all that your booking person said they would be and even though the flights were long the seating and service were outstanding.
We have been on about six cruises with different lines but we would rate Holland America the best. Thank you again and we will certainly recommend you to friends.
It was the holiday of a lifetime, culminating in the ultimate and joyous experience on the Zambezi Queen. We stayed at the unimaginable Victoria Falls in the Royal Livingstone Hotel where staff always went the extra mile to ensure guests were cared for in comfort and style. All this climaxed in the one off stay on the Zambezi Queen, where cruising, safaris and comfort came together ensureing the holiday of a lifetime
Thank You Imagine Cruising
Our recent Holiday with Imagine Cruising.
The Imagine Cruising group met again at Cape Town airport and to fly to Livingstone via Johannesburg. The travel arrangements were so well organised by Imagine, the travelling was stress free. We were transferred to the iconic Royal Livingstone Hotel. There were plenty of activities to take part in but Imagine were always around to queries. After another 5 days we took the transfers to the Zambezi Queen on the Chobe River. This involved several immigration points through Zambia, Botswana and Namibia but Imagine made this as easy as possible, even arranging passport control.
Paula the Imagine rep stayed on the Zambezi Queen with us and was there to answer any queries at any time. We did some fabulous excursions on a boat safari and a land safari in the Chobe National Park.
We were hugely impressed with all the Imagine Cruising staff. Amy and Lisa dealt with all the issues on the QM2 with professionalism considering they were dealing with 2000+ guests. Melonie and Paula took over in Livingstone and Zambezi and Paula, especially, was admirable in dealing with all the multiple immigration controls.
To summarise I would recommend Imagine Cruising to all of my friends. They do great trips all around the world with different cruise lines taking in some great sights and wonderful individual experiences.
I am just writing to say thank you for a most memorable holiday on board Queen Mary 2. The hotels we stayed at were in an excellent location. The staff in all the hotels were friendly and helpful. So thank you all at Imagine Cruising for a fantastic holiday. Well Done
We have just returned from our holiday no the QM2 to Cape Town, Victoria Falls and the Zambezi Queen and are writing to say what an amazing time we had. We booked this holiday as it had a really good itinerary, the highlight being the Zambezi Queen and we thought it would be a perfect way to celebrate our Pearl Wedding Anniversary which coincided with the dates. We were not disappointed as it met with all our expectations and we would like to express how happy we were with all the arrangements and with everyone included from the start of the booking to the finish.
Imagine Cruising staff made every effort to get everyone to their respective hotels as quickly as possible. We would like to say how friendly and helpful your staff were especially Sarah, Paula and Melonie. They went out of their way to assist in any way possible. We look forward to booking another holiday with you and have no hesitation in recommending Imagine Cruising to family and friends.
Imagines’ holiday package QM2
Imagines’ holiday package QM2, Cape Town, Livingstone and Zambezi Queen. A well-conceived package providing a very varied enjoyable and exciting holiday. Westin Hotel in Cape Town was a very good choice. Livingstone was good and very enjoyable. The Zambezi Queen was a great climax to a great holiday. Staff and representatives of Imagine Cruising were excellent.
African Sector of our recent Holiday with Imagine Cruising.
The Westin Hotel was delightful, The Room was clean, well located and kept to a very good standard. The service and food was of a very high standard and dining in the upper restaurant was spectacular. The staff were always helpful and pleasant .The Hotel also provided a regular shuttle to and from the waterfront.
Transfer to the airport arrived at the appointed time, giving us adequate time to complete the formalities of check-I and security, before boarding commenced.
On arrival at Livingston airport we were met by an Imagine representative who undertook customs clearance and passport control for the whole group. This enabled a very speedy exit to a waiting coach and subsequent transfer to the Royal Livingston Hotel.
Again the hotel was delightful and our stay there was very enjoyable and the Imagine representative visited the hotel each day. Transfer from this hotel to the Zambezi Queen was again made much easier as a result of your own presence and apart from the very difficult jetty the whole journey went very smoothly.
The Zambezi Queen is really special and was a wonderful experience. In fact, together with the game drives, it was the highlight of our trip.
The atmosphere and hospitality was superb, from the captain to the most junior staff member we were met with a smile and an efficiency which is hard to find. Couple this to the location and you find a unique concept which really works.
On a more personal note is was lovely to meet with you and both my wife and I feel that your presence and personality added greatly to our experience and enjoyment in Africa. Thank you!
At Kasane we met one of your local reps Paula and even though our trip to arrive on the Zambezi Queen was spectacular in its own way the whole company found her bright, cheerful and more willing to be helpful. I could not speak more highly of our time on the Zambezi Queen, Wayne, the staff and the animals gave us an experience we will remember always. The Victoria Falls and the Royal Livingston were a lovely setting.
I would like to add a great asset to your African operation, A memorable end to the African adventure, our thanks to “Imagine”
Dear Imagine . . .
Your booking arrangements were first class, our hotel in Sydney, the Cambridge in Riley Street was fine, fairly central and a short walk to the free bus, No 555, down George St to the harbour and circular quay etc. Also the walk to Darling harbour was no problem for an evening meal. Sydney is not expensive and we would have liked another day at least to explore further. As regular cruisers the first part of the itinerary was good, visiting the main cities of Australia, as in my case re-visiting, the seven days at sea was not a problem as the weather was a la Caribbean, perhaps warmer !!
Thailand is Thailand and as previous visitors we knew what to expect but Ho Chi Minh city(Saigon) was superb, impressed is an understatement. The journey from the port was most interesting seeing all the rural sites, then the smart hotels, the French influence etc. A trip to a lacquer factory was a first, so enjoyable - another first. Then onto Singapore and your choice of Hotel the Peninsular Excelsior - wow, 21st floor, room 2100, large window, at least 12ft by 6ft, like looking at a large TV screen! Panoramic views of just about everything you wished to see without the walk! Again could have done with another day here the Taxis very cheap , port to hotel and hotel to airport only 16 Singapore dollars (£8).
The whole 25 days was so reasonably priced it had to be the bargain of the year.
Valparaiso, Chile – Sydney, Australia . . .
We have recently returned from the above booking Cruise, and I just wanted to thank you for your service. We were very pleased with all aspects of your team, from the efficient booking staff through the customer support and dealing with my questions and the teams overseas as the holiday progressed.
The personnel both in Chile and Sydney were helpful and courteous. The transport was efficient, clean and on time, and the hotels were of a very good standard and pleasant to stay in. (The one in Sydney could not have been better positioned).
A wee note of thanks for the help my wife and I were given by your customer support staff when one of our suitcase went missing between Heathrow and Cape Town. I would also like to commend Lisa who went way beyond the call of duty to ensure our emergency needs were covered, when we boarded the QM2 with the suitcase still missing. My reason for writing was/is to thank all Imagine staff for their excellent customer support.
A BIG THANK YOU for getting me on board the Queen Mary 2 on her 10th January sailing to Capetown and beyond. I have just returned from Capetown and had a wonderful time with friends.
Many thanks again
I must compliment a member of your team. This is my 2nd booking with Imagine Cruising, sailing with P & O from Cape Town to Southampton In April. As part of your package it included 3 days in Cape Town. I contacted imagine cruising to change my Hotel in Cape Town for my stay, and was so impressed with Kayleigh. She was extremely polite, helpful and professional. She presented me with several hotel options yesterday, and it transpired she was still in the office after her normal work hours. She also promptly phoned me this morning, to confirm my choice of hotel.
I cannot but be impressed by her commitment and I wanted to bring this to your attention,
I would like to thank all who were responsible for organising the trip to Cape Town for my husband and me, and the few days we spent there.
From beginning to end it went without a hiccup and we had a wonderful time. All the transfers that you organised were excellent and we have nothing but praise for you all. QM2 is great of course, and Table Bay Hotel,
Having just returned from our Princess cruise to South America we would like to say thank you for the service provided by Imagine Cruising and your suppliers. In particular the taxis in LA and Valparaiso were excellent and exceeded our expectations.
Thank you again
Dear Imagine Cruising...
My wife and I have just returned from our holiday on the Q.M. 2 and Christmas in New York, we had a fabulous time and this just to say "thank you" for your part in organising our holiday.
The QM2 is incredible, the Hotel you booked for us in New York, The Lexington on Lexington Avenue, was brilliant. We told reception we were concerned about traffic noise and they gave us an upgrade from our booked "Standard" room to a "Kings" room. Although it was at the rear with no street views it meant we were very comfortable and quiet. We could not fault the hotel at all and would definitely recommend it.
The flight back with Virgin Atlantic was smooth and hassle free. My wife lost her spectacles during the boarding procedure and the cabin crew managed to locate them in the terminal and returned them to her.
All in all we had a great holiday, so thank you.
Just want to say “Many Thanks” for the very efficient way you handled my queries on Monday last and getting back to me as promised.
Once again thank you- you are a great asset to Imagine Cruising :)
Just returned from our cruise on the Ruby Princess and would like to thank you for the organisation of both the trip and the documents provided prior to the trip. Had a fantastic trip and will have no hesitation either using you for future cruises or recommending you to both friends and family. Thanks for a great job!!!
To everybody at Imagine Cruising...
Thank you so much for your patience, fantastic service, great value for money AND, the holiday of a lifetime - our 30 day cruise on Ocean Princess to Asia, India and the Med in April/ May 2013. Special thanks to Danny who talked us through so many worries whilst remaining totally unflappable and reassuring.We cannot thank you enough, everything went like a dream and we have no hesitation in recommending you.
Keep emailing us with your latest deals, we can’t wait to cruise again! Best Wishes
Linda and Charles
Many thanks for arranging all the details for this cruise next October/November - and for dealing with my specific requests so quickly, efficiently and with such good humour. As I said to you on the telephone, I will now make a point of contacting you personally whenever I am considering such holidays in the future.
I would like to give you a special mention for the help and support you have given me with my recent problem.
Just a short note to thank you
for arranging my cruise and stay world sector holiday. The holiday was fabulous, and the hotels that were arranged for us were luxurious. The service and advice that you provided to us was outstanding, and I have given your website address out to several people on the cruise. I will certainly use your company again, and I will be recommending Imagine Cruising to my friends. The whole experience was tailored to our requirements and at an excellent value for money price. Well done!
Now that we have finally ‘come back down to earth’ after our most wonderful holiday, my husband and I would like to thank and congratulate all the staff involved in ensuring our trip on the Orient Express followed by 2 nights in Venice, followed by our cruise, went so smoothly. From the moment we arrived in London on the 10th July to stay at the Cadogan (very nice) to boarding the British Pullman we knew everything was going to be well-organised and so exciting, “Poirots” appearance was the icing on the cake!
Many, many thanks again for the trip of a lifetime.
A Big Thank You
We have just returned from a cruise on the Costa Fascinosa Ship and I would like to tell you that it was amazing. From beginning to end, there was not a thing we would have changed and thanks to all your staff, the booking, the answers to the questions and any help requested was dealt with quickly, efficiently and always with concern. I would like to say a BIG THANK YOU to all your staff. I will certainly recommend anyone thinking of a cruise to contact Imagine.
We would like to congratulate Imagine Cruising
We would like to congratulate Imagine Cruising on such a well organised holiday. The hotels were superb and the transfers to all the different elements of our holiday were first class. The service on the Eastern Oriental train was first class and the food could not have been better. The Movenpick Jumeriah Beach hotel in Dubai is a very good hotel and the staff are very attentive. Thank you for arranging such a superb holiday and we will certainly be using your company in the future.
Thank You Candy
Candy – Thank you so much for all your help and support when we got “stuck” in New York. It was wonderful having support back home while some people were “abandoned” by their Travel Agents. I wouldn’t hesitate to recommend your company – WELL IMPRESSED!! Please show this to your Manager – you were amazing and you went that extra mile or us.
We would like to thank everyone
We would like to thank everyone concerned who helped us choose our first Cruise. We had the most wonderful time and could not fault anything at all. Our Stateroom was perfect as was everything else aboard the beautiful Queen Victoria. Your staff were more than helpful at every stage of our booking and absolutely nothing was too much trouble. We therefore felt that we should voice our grateful thanks. Never having sailed before, we hope that this will be the first of many cruises and will certainly not hesitate to make contact with yourselves in the future. Many thanks for all of your assistance.
Dear Sarah & The Customer Support Team,
On behalf of my husband and myself I am writing to thank you for the surprise bottle of champagne, which you kindly sent to us. A lovely surprise when we walked into our cabin. We would like to thank you for all of your organisation and friendliness while dealing with us and we can assure you that when the next cruise holiday is due, we shall have no hesitation in contacting us.
Many Thanks Neil
When making a queries I was lucky enough to speak to Neil in your Customer Support team. He has dealt with all my questions and queries and any details he didn’t have he found out for me without any trouble. I am so grateful to him and I just wanted you to know what a valuable member of your team he is and deserves praise.
A Bargain Like This One
My Husband and I have returned from a holiday booked with Imagine Cruising. This holiday was with Holland America to Australia, New Zealand and the South Pacific. We just wanted to say thank you for arranging this holiday. The whole experience was absolutely amazing. We will certainly book with you again – especially if you find a bargain like this one.
I am So Grateful
It gives me great pleasure to inform your company that Sara is a credit to you. Her patience in dealing with my problem in trying to book shore excursions online for my forth coming cruise to South America was exemplary. I am so grateful.
Dear Amy and Sara
I wanted to write to you both to say thank you for your help, Thank you both for up holding your company’s claims on the website for excellent customer service. You were both very professional and most importantly compassionate. Many Thanks.
Thank You Kayleigh
I have been dealing with the holiday details with Kayleigh on my sister's behalf and would like to say how professional and helpful she has been and what a credit she is to your company. Please convey mine and my Sister’s thanks as it was much appreciated.
Just wanted to thank you for arranging our recent holiday which was excellent. All your staff with whom we dealt with are efficient – Matthew, Alasdair, Amy, Paige and Sara. We will definitely be using Imagine Cruising again. The deal you got for us was great value and all the paperwork came through in good time.