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Job Description

Aviation Executive

Position – Full Time - Permanent

Salary £23,000 + DOE

Based Royal Wootton Bassett, Wiltshire

Reporting to Aviation Manager

Benefits  Pension contributions + Medical Benefit

About Imagine Cruising

Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market.

Our Head Office is in the UK with a team of 150 and we are now trading in South Africa, Australia, (Brisbane & Perth), and New Zealand, a total of 250 employees.

Imagine Cruising believes in developing the knowledge, capability and skills of all staff in the company. That may mean that from time to time we will ask staff to be flexible in working in and supporting different areas of the business either within their own teams or through working with colleagues on projects and activities around the business. This will help develop both individuals and the company as a whole in our fast moving and developing business.

Job Purpose

To ensure flight bookings and queries are dealt with in a cost effective and efficient manner in order to assist Concierge, Product, Sales and Customer Support.

Typical Activities

  • Monitor and analyse Outside of System Range bookings to secure the best possible fare when in range
  • Supporting Sales and Customer Service with all flights queries
  • Ability to upsell different classes or alternative airlines, deviations from packages, amendments to existing bookings, pricing/routing questions.
  • Booking, confirming and issuing tickets for any Galileo bookings on a daily basis
  • Queue management
  • Updating package spreadsheets with up to date flight prices to ensure accuracy for Sales and Products
  • Updating internal system with accurate flight information
  • Providing assistance to Global product teams
  • Dealing with and clearing queues on a daily basis, including those bookings with automated responses from airlines and schedule changes
  • Accurately quoting out of system range flights

Skill Set Required

  • Attention to Detail
  • Good Organisation
  • Understanding of airline contracts/processes
  • Ability to use Galileo, Amadeus or Sabre
  • Basic skills on Microsoft office software
  • GDS trained
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.