Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market.  www.imaginecruising.co.uk

Our Head Office is in the UK with a team of 150 and we are now trading in South Africa, Australia, (Brisbane & Perth), and New Zealand, a total of 250 employees.

Imagine Cruising believes in developing the knowledge, capability and skills of all staff in the company. That may mean that from time to time we will ask staff to be flexible in working in and supporting different areas of the business either within their own teams or through working with colleagues on projects and activities around the business. This will help develop both individuals and the company as a whole in our fast moving and developing business.

Typical Activities

• Control global million-pound budgets, ensuring profit targets are met through its various revenue streams whilst mitigating any liability
• Management of all operational and purchasing aspects of aviation with 15 dedicated staff
• Recommend, present and implement overall strategies around air procurement and improvements to the customer air journey
• Ensure minimal risk on all tickets issues and ensure recovery of all air revenue refunds due
• Maintain strong airline relationships with key air partners and consolidators. Manage both operational and strategic conversation ensuring favourable terms are agreed
• Conduct full tenders on both GDS providers and consolidators
• Review global system efficiencies and implement process enhancements where required
• Manage commitment risk and stock levels to support product strategy
• Manage, develop and motivate direct reports as well as the wider team
• Drive upsell initiatives to support concierge workflow and increase margin

Skill Set Required

• Commercial Aviation experience
• Relationship management with external providers
• Air procurement
• GDS experience
• Experience of leading a high performance team

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.