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Job Description

Product and Trading Administrator

Position – Full Time - Permanent

Salary - £18,000 - £22,000 DOE

Based Royal Wotton Bassett, Swindon, Wiltshire

Reporting to - Global Head of Product

Benefits - Company Bonus scheme + Pension contributions + Medical Benefit

About Imagine Cruising

Established in the UK in 2011, founded by experienced travel entrepreneur and CEO Robin Deller along with co-founder Natalie Maye. Imagine Cruising are experts in creating Cruise and Stay Holidays and now selling over 60,000 holidays a year with turnover in excess of £200m and industry beating margin and profit metrics. We specialise in creating competitively priced, unique cruise packages targeted at both traditional cruisers and the “new to cruise” market.

Our Head Office is in the UK with a team of 160 and we are now trading in South Africa, Dubai, Australia, (Brisbane & Perth) a total of 300 employees.

Imagine Cruising believes in developing the knowledge, capability and skills of all staff in the company. That may mean that from time to time we will ask staff to be flexible in working in and supporting different areas of the business either within their own teams or through working with colleagues on projects and activities around the business. This will help develop both individuals and the company as a whole in our fast moving and developing business.

Overall Objective

Working alongside the Product Support Manager and Product Manager to ensure the accurate and timely delivery, maintenance and updating of new and existing products to the business.

Typical activities

  • Accurately build and update new and existing products
  • Monitor and update all package elements on a daily basis including cruise, hotels, tours and any other land arrangements
  • Ensure any variance in cost is highlighted to the Product Support manager to resolve any issues
  • Work closely with the Product Support manager to ensure stock is in line with the monthly plan and run rate forecast, highlight any changes to the relevant department along with any requests to replenish stock and ensure that this is all updated correctly
  • Update the cabin meta splits on all packages regularly as required
  • Update the white boards to track all kpi’s
  • Support the handover of any new product via the global planner to CSI, flights, contracting, to agree deadlines based on agreements pre made by the product manager or commercial manager
  • Liaising with the Marketing Department to ensure any package amends are actioned
  • Managing package closures and ensure all departments are informed
  • Understand the global priorities from the Product managers to ensure the delivery of new products to the business
  • Maintain, monitor and update the global planner to ensure the work flow and communication to all departments is delivered within the agreed deadlines

Skill set required:

  • Good communication and organisational skills
  • Attention to detail and a clear focus on high quality and accuracy
  • Must be adept in use of MS Office 2000 or later, particularly Excel and Word, Internet and email
  • Able to get on with others and be a team-player
  • Able to work extended hours on occasions when required.
  • Self-driven, results-oriented with a positive outlook.
  • Reliable, tolerant, and determined.
  • A natural forward planner who critically assesses own performance
  • Experience of working in a fast-paced environment and able to deliver under pressure
  • Ability to multitask and manage multiple priorities

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.