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Frequently Asked Questions

We have listed our most frequently asked questions and answers about travelling with Imagine Cruising. Please pick a category that best suits your enquiry.

Essential Information for our exclusive Imagine Princess Seacations September 21

Your forthcoming trip will be a ticketless service and we would like to assist you in getting ready for your holiday, with instructions on what to do prior to travel, what to expect at check in and what will happen whilst you are on board.

**Princess Cruises have introduced a new Medallion Class App, to ensure all guests are ‘Ocean Ready.’ You can find the App in the App store on your smart phone, tablet, iPad or laptop and it is free to download.

Using the App will create the best experience for guests both before and during travel and the features included are below

  • Faster boarding
  • Best Wi-Fi at sea
  • Select your dining time and embarkation time
  • Photograph your vaccine status
  • Whatever you need, delivered
  • Locating friends & family on board
  • Booking events & shore excursions
  • Easy keyless stateroom entry

This handy link will give you a step by step guide on how to use the Medallion Class App Click here for video

If you do not have a smart phone, please ask family and friends to assist you with entering your pre-boarding details into the App before travel, or you will face long queues at embarkation.

Please use your cruise booking reference shown on your confirmation, not your IMC reference.

For those not able to use the App.

Please be aware of the following requirements that you will need to provide at the time of embarkation.

Confirmation of your cruise booking reference

Full passports (remember you will need 6 months validity from the time your return home)

Travel Insurance policy and 24 hour emergency response number

Bank/Credit Card to set up your on board account

Proof of your double vaccine status. This must have been completed at least 14 days prior to the cruise date. If this is not available on your phone, you will need a letter from your GP confirming your vaccine dates with a QR code to scan at the port.

** Blue vaccine cards will not be accepted**

You will not be able to select a boarding time and can only arrive to check in at the port between 1pm and 3pm.

Covid policy

All guests must have received both vaccine doses at least 14 days prior to the sailing date Evidence must be presented at check- in via the NHS App or with a written letter from your GP confirming your vaccine dates and status. Blue vaccine cards will not be accepted. Failure to provide this evidence will mean you will be denied boarding.

You will also receive a free rapid flow test at the port conducted by the Princess team. Anyone testing positive will be denied boarding.

You will be expected to wear masks at the port and on some areas of the ship where applicable. There will be no exemptions.

Imagine Events on board

As you are not guaranteed to see all Artistes performing on board, we will shortly be sending you a survey, asking you to select in order of priority who would like to see.

We will do our best to give you tickets for your first and second choice performances and these tickets will be sent to you prior to travel. You will also have the opportunity to select any spare show tickets whilst on board using your Medallion App.

Hotels and parking at the port

Please use the following link - Imagine Cruising - Click Here

**If you are experiencing technical difficulties, or need assistance with the App, please contact the Princess Customer Support Team on 0344 338 8660