Regional Destination Manager

Position: Full Time | Permanent

Salary: Up to £58,000 per annum

Based: Royal Wootton Bassett, Swindon, Wiltshire

Benefits: Company Bonus + Pension contributions + Medical Benefit
 
 

Job Purpose

The Regional Destination Manager is responsible for the development, implementation and monitoring of all business operational policies and procedures and ensuring that all areas within their remit meet or exceed KPIs.

Although the position is based in the UK, there will be substantial travel required to the destinations within your region in order to ensure that our team of Destination Managers, representatives and tour managers are providing absolute exemplary service to our customers in resort.The successful candidate will own the expert delivery of ground services in accordance with our SOPs, in order to consistently exceed customer expectations. You will drive in resort income opportunities and collaborate with your peers to ensure the retention of all Imagine customers.

Getting the best out of our local suppliers and partners is crucial. You will ensure all suppliers have clear expectations and support in delivering Imagine services whilst consistently maintaining a strong focus on the customer journey
 
 

Roles & Responsibilities

• Planning the annual calendar of all ground services and with ground and cruise suppliers in accordance with the company SOPs, in order to maximise resource during peaks and troughs
• Recruit, train and maintain in resort teams of representatives and tour managers, ensuring best in practice processes.
• Delivering operations P&L through the sales of excursions and experiences in resort and constantly investigating, presenting and executing new income opportunities.
• Working closely with all key stakeholders to ensure the maintenance of a consistent, high level of service and delivery in line with CSQ targets.
• Developing an in-resort complaint resolution strategy to ensure post-departure complaints are absolutely minimal
• Regular, objective feedback to IC office for product development
• Travelling domestically and internationally, often for long periods of time, to observe and improve local operations
• Control local emergency situations and maintain correct reporting procedure.
• Work within the agreed travel budget and position cost saving and/or value gain strategies from your regions.

Essential Skill Set Required

• At least 3 years’ experience of managing an operational team within the travel industry. Excellent communication and management skills and the ability to direct a team in a remote environment.
• The ability to work with key suppliers, this may be involving insisting suppliers change their working structures and manners.
• An independent worker, able think for themselves and make sound judgement calls.
• A natural forward planner who critically assesses own performance
• Good presentation skills
• The ability to be flexible, decisive and quick thinking
• The ability to handle escalations and difficult situations in a patient, calm and effective way
• Reliable, tolerant, and determined
• Keen for new experience, responsibility and accountability
• Able to work extended hours when required
• An ability to work to deadlines
• Excellent organisational skills
• Experience dealing with customers in a face to face environment.
• Must be adept in use of MS Office 2000 or later, particularly Excel
• Must be able to travel overseas regularly, sometimes at short notice.

If this excites you and you want to know more, please email us with a covering letter /brief outline of your current circumstances and your current C.V.

careers@imaginecruising.co.uk