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Travel Updates

Last Updated: 21.40 24th November 2020 

COVID-19 Coronavirus Update

The global COVID19 pandemic is creating widespread uncertainty across the whole travel sector and we understand that in the current situation, your travel plans may well need to change. We are doing all we can to be as flexible as possible as the current situation evolves, our team are here to support customers throughout. Due to the volume of passengers affected, we request that you do not call us regarding your forthcoming sailing.

Our approach will follow our well-established process: 

  • If you are due to travel imminently, alternative options will be discussed with you. This will include transferring to a future date or receiving a future holiday credit note.
  • If you are travelling in the coming months, we’ll be in touch to discuss the latest situation and options available to you. Please do not call us.

Cruise Line Itinerary Amendments & Important Travel Information

Each cruise line is continually assessing their upcoming itineraries to ensure that they are operating in accordance with the latest advice from the relevant authorities. Please see below for the most up to date information.

Azamara

Azamara will be extending the suspension of global operations for all sailings departing into 2021, as per the below schedule

Azamara Quest: March 20, 2021. 

Azamara Journey: April 9, 2021. 

Azamara Pursuit: May 9, 2021. 

Celebrity Cruises

Celebrity Cruises have extended the pause in their operations up to and including the 31st December 2020, and will also be suspending their full 2020/21 Winter program in Australia and Asia.

Costa Cruises

Costa have announced adjustments to their Winter 20/21 deployments as below:-

Costa Diadema will postpone the start of her long cruises in the Mediterranean to April 6, 2021, offering 14-day cruises to Turkey and 14-day cruises to Egypt and Greece, as scheduled.

The new ship Costa Firenze, will begin offering its seven-day cruises in Italy, France and Spain only from Feb. 28, 2021.

Finally, the Costa Favolosa cruises in the Caribbean are canceled and the ship will return to operate from April 2, 2021, with mini-cruises in the Mediterranean.

The 2021 World Tour of Costa Deliziosa is also canceled, with the possibility for guests to book the 2022 edition.

Cunard

As a result of the continuing impact of Covid-19, Cunard has further extended its pause in operations to sailings up to 25 March 2021 for Queen Elizabeth, 18 April 2021 for Queen Mary 2 and 16 May 2021 for Queen Victoria.

Holland America Line

Holland America Line have announced the extension of their global pause in operations until 31st March 2021, and in addition, all sailings of 8 days or more, that call at a US port, have also been cancelled.

Departures on Volendam through April 16, 2021 including the 2021 Grand South America & Antarctica Voyage (and segments); Mexico & Sea of Cortez; Hawaii, Tahiti & Marquesas; and Panama Canal are also cancelled. 

MSC

MSC have restarted operations on 2 of their ships, Grandiosa and Magnifica, for residents of the Schengen countries only.

For UK guests, all sailings up to end of November, and MSC Fantasia, Magnifica, Meravilgia, Seaside, and Armonia sailings have been cancelled up to the end of December 2020

NCL

NCL have extended their pause in global operations, through December 2020, and in addition on Norwegian Star, Spirit and Dawn through to March 2021.

P&O Cruises

P&O have extended the pause in their operations up to the end of January 2021, and those sailing from Southampton into February, as well as some further individual sailings in 2021. Please visit their website for full details.

Princess Cruises

Princess Cruises have announced the suspension of sailings as below :-

All sailings through to 31st March 2021, and all sailings of 8 days or more, that call at a US port, have also been cancelled.

For cruises departing from Australia and New Zealand through May 31, 2021.

The World Cruise on Island Princess and South America Circle on Pacific Princess in 2021 have also been cancelled.

Regent Seven Seas Cruises

Regent Seven Seas have extended the voluntary temporary suspension of voyages embarking through 31st December 2020. In addition, they have suspended the Full 2021 World Cruise, along with voyages departing through April 2021 aboard Seven Seas Mariner, the January 5, 2021 voyage aboard Seven Seas Voyager, and the 6 January, 21 January and 4 February 2021 voyages aboard Seven Seas Explorer

Royal Caribbean Cruise Lines

Royal Caribbean Cruise Lines have extended the pause in their operations up to and including the 31st December 2020. In addition, they have cancelled a number of specific sailings, including all Australia and New Zealand departures up to 31st January 2021, please check their website for full detail. 

Silversea

Silversea have extended the pause in their operations until 31st December 2020, and into 2021 for certain ships.  For full details by ship, please visit their website

Seabourn

Seabourn has extended its pause and cancelled all global ship operations until 31st March 2021, and in addition, all sailings of 8 days or more, that call at a US port, have also been cancelled.  For further details, by ship, please see below:

Seabourn Odyssey: pause effective through 5 November, 2021.

Seabourn Ovation: pause effective through April 18, 2021.

Seabourn Encore: pause effective through May 28, 2021.

If your booking is affected by this update, rest assured that we will take care of cancelling all the arrangements we have booked for your holiday - so you can focus on other, more important things at this time. You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options and the next steps. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

My holiday has been cancelled

If your holiday has been cancelled by your cruise line, or you are unable to travel due to restrictions either in your home country or the country you’re travelling to, your booking can be transferred to a future date or alternative holiday or, if this isn’t suitable, and in line with the ABTA guidelines (https://www.abta.com/news/coronavirus-outbreak), you will receive a future holiday credit note valid for bookings made before the 31st December 2020 with Imagine Cruising. We will take care of cancelling all the arrangements for your holiday - so you can focus on other, more important things at this time.

You do not need to contact us, we plan to contact you as soon as possible with more specific information on your options. We are currently assisting passengers travelling in strict date order and therefore we would appreciate your patience during this time.

I've been offered a cruise credit by my cruise line

In this ever-changing environment, we’d like to offer you the reassurance that, should you wish to, you will be able change your travel plans. The policies around Future Cruise Credits can be complicated and differ by cruise line. Our experienced team are actively working with each of our cruise line partners to fully understand the detail behind each cruise line’s terms and conditions so that we can talk through your best options. This will enable you to change your holiday to a future sailing with minimum complication.

If you have been offered a Future Cruise Credit by your cruise line and your holiday has not yet been cancelled, please note that the credit only applies to the cruise provided by the cruise line, it does not apply to the other travel elements of your booking. Imagine Cruising is your tour operator and the ATOL holder of the holiday.

I'd like to cancel my booking

If your holiday has not been cancelled our standard booking conditions apply. We will continue to monitor local health authorities, the FCO and all relevant governmental advice and will review all holidays and update passengers if circumstance change.

Should the The Foreign and Commonwealth Office (FCO), global or local health authorities advise against travel or impose severe restrictions on movement within a country which directly affects your holiday itinerary, we will be in contact to discuss your options.

We are working closely with ABTA adhering to their general travel advice, updates and guidance to ensure your booking is protected and safe. You can view their advice for customers from their website at https://www.abta.com/news/coronavirus-outbreak

Your health and safety

The situation is changing rapidly, with updates altering daily. It is unknown what a country’s response to the virus will be, including travel exclusions but we’ll make it our top priority to know and inform you of the latest news that might affect your holiday.

Our customers’ health and safety is our first priority, and you can be assured that we always follow advice from The Foreign and Commonwealth Office (FCO) on where it is safe to travel. This is monitored regularly and will communicate with customers if we believe that there is an increased risk in travel to a country.

See the latest travel advice from The Foreign and Commonwealth Office (FCO) 

The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to these regions, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.gov.uk/foreign-travel-advice