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Travel Alerts

Last Updated: 3.55pm 18th February 2020 

 

China: Novel Coronavirus Outbreak (Formerly Pneumonia Outbreak in Wuhan City)

The continued Foreign and Commonwealth Office (FCO) advice is against all but essential travel to mainland China (not including Hong Kong and Macau). The team at Imagine Cruising are working closely with our travel partners to fully understand the potential impact on future travel arrangements to the region, with an immediate focus on those who are currently on holiday, or who are travelling in the next week.

Please be aware we are experiencing extremely high call volumes at this present time and will be dealing with travellers in date order priority.

Travelling on a China Land Tour (pre or post your cruise)

Our team are currently contacting customers due to tour mainland China up to and including 29th February. Due to the volume of passengers affected, we do appreciate your patience while we work with our cruise partners to seek suitable alternative travel arrangement for you. If alternative arrangements are not possible, we will be offering a full refund.

Cruise Line Itinerary Amendments

We are continuing to monitor the situation and continue to work closely with our cruise lines, airlines and land suppliers. We are currently assisting passengers travelling within the next 7 days and we appreciate your patience during this time. Please be aware that the situation is changing rapidly, with updates altering daily. If you’re due to travel beyond this period, we will continue to work with our partners to ensure we have the most up to date information regarding your travel arrangements before contacting you.

Princess Cruises

Princess Cruises have confirmed that they have cancelled many of their itineraries up to June as a precaution to the continued risk around the coronavirus. This announcement affects passengers due to travel on the Diamond Princess, the Majestic Princess and the Sapphire Princess.

At this time we request that you do not to call us regarding your forthcoming sailing. We are now awaiting further information from Princess Cruises regarding the new cruise itineraries. Once we have received this, we will need to assess how this affects your holiday with Imagine Cruising and the options available. We will then commence contacting all customers in date priority order. As many of our customers are affected, it will take some time to contact each and everyone one of you, so please do bear with us. 

Royal Caribbean Cruise Line

Royal Caribbean have confirmed that their future cruise itineraries due to sail from Singapore on the Quantum of the Seas from March onwards are still scheduled to depart as planned. We are in regular contact with the team at Royal Caribbean and should anything change, we will be in contact with you.

P&O Cruises

We have been advised by P&O Cruises that the Asian element of Arcadia’s World Cruise has now been removed and a more in-depth Australian itinerary has now been included.

We are working closely with the P&O Cruises to fully understand the changes to your itinerary so that we can discuss the changes with you, and look at possible alternative holiday arrangements if required.

Holland America Line

At this current time, we are awaiting final confirmation from Holland America Line regarding the itinerary for your sailing on the Westerdam on the 14th March.  We are in constant communication with the team at Holland America Line seeking further updates and we will be in contact with you as soon as we can.

Silversea

Silversea have confirmed that their cruise itinerary due to depart on the Silversea Spirit from Singapore to Mumbai on 29th February is still scheduled to depart as planned. We are in regular contact with Silversea on this departure and should anything change, we will be in contact with you.

Currently all other sailings are scheduled to depart as planned.

Cunard

At this current time, we are awaiting communication from Cunard regarding any potential itinerary changes to the Queen Elizabeth throughout March & April.

Once we have this information, we will need to assess options available to you prior to calling. As we have many passengers on these sailings, it will take some time to contact each and everyone one of you, so please do bear with us.  At this time we request that you do not call us regarding your forthcoming Queen Elizabeth sailing.

Important Information: Travel Restrictions

Cruise Line medical experts are coordinating closely with the U.S. Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) to implement control measures for their ships. As part of these measures, guests and crew who have travelled recently from or through mainland China, Hong Kong and Macau within the last 30 days or hold a Chinese, Hong Kong, or Macau passport may not be permitted to board their ships. This policy does differ by cruise line and we strongly recommend you visit your cruise lines’ website for the most up to date information and travel policies regarding your individual itinerary.

Your safety and wellbeing is our highest priority and we appreciate your patience while our team work to find suitable and safe alternatives your holiday in the event a change is required.

Please continue to refer to this page for further updates and we thank you for your patience. 

https://www.gov.uk/foreign-travel-advice/china